Shpresa Programme - Our approach
We enable Albanian-speaking refugees and migrants, as well as other members of new migrant communities, to become active citizens and contribute to UK society.
Our vision
Shpresa works so that the Albanian-speaking community are able to use universal services, find work and feel socially included. We want them to feel more confident, to vote, to take care of their environment, to be less isolated and to be happy.
We want 
• the Albanian heritage to be strengthened and valued
• less prejudice and discrimination within and towards the Albanian-speaking community
• young Albanians to feel confident and valued and relations between them and older members of the community to be mutually respectful and supportive
• an end to domestic abuse and men and women from the community to thrive equally
• strong and productive links with Albania and Kosovo.
The way we work
User led where those we serve feel they have a voice in the planning and delivery of our projects
A family approach that promotes our cultural heritage, develops positive relationships across our community and with other communities, inspires people of all ages to volunteer, connects our young people with role
models who can encourage positive aspiration, and provides the care, support and advocacy that enables our users to participate fully in the society
Outward-looking, where we work in close partnership with other agencies and services, including other community organisations
A commitment to evaluating the impact of our work and drawing on that learning when planning new projects. Through the support of one of our funders, A glimmer of hope we recently commissioned an independent evaluation of our activities in order to plan our future direction. See The Shpresa Programme: Agreeing the Way Forward. We also recently commissioned a thorough evaluation of our Albanian Schools Project. See Impact and Successes Report.
Communicating our learning to our users and partners. We also offer consultancy services to other organisations and projects who may benefit from our expertise or what we have learnt.